Shape the Future in minutes

Your Voice, Your Community, Your Future

This is your dedicated space to reflect, contribute, and shape the future of your home and community. At Freebridge, we believe tenants should have a say in the decisions that affect them, and that’s why we hold consultations - giving you the chance to share your thoughts and influence about the services that matter most.

Whether it’s reviewing policies, shaping new initiatives, or improving day-to-day services, your feedback helps us understand what’s working well and what needs to change. Your insights represent the needs of different groups in our communities, ensuring their voices areContinue reading

Your Voice, Your Community, Your Future

Sharing your view is quick and easy - most consultations take no more than 10 minutes, and you can take part from the comfort of your sofa. But the impact of your feedback lasts much longer. Your input won’t just be collected; it will be valued and used to drive real improvements.

This is your chance to help steer the direction of change and ensure it reflects the true needs and priorities of tenants.

Your voice is essential - join us in shaping a better future.

Consultations are below

Consultations Here...

Appeals Policy - Consultation

The purpose of this policy is to allow customers to challenge important decisions made by Freebridge that directly affect them, when there is no legal option to appeal. For example, if Freebridge takes action against a customer due to rent arrears, this can be appealed in court and is therefore not covered by this policy.

We’ve got just two quick questions for you, and your feedback could help shape real change! This should take no more than 10 minutes—including time to read the policy. That’s less time than it takes to make a cup of tea and let it cool, cook a quick meal, or even scroll through your phone! 🚀

Take a moment, have your say, and make a difference.

Take Survey
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Dealing with unreasonably persistent complainants and abusive individuals Policy Consultation

The purpose of this policy is to prevent misuse of our complaints process and to protect our staff.
The complaints process, including how to challenge decisions made on complaints, is explained in the Complaints Policy. Customers can involve the Housing Ombudsman if they feel we have wrongly refused a complaint.

We’ve got just six quick questions for you, and your feedback could help shape real change! This should take no more than 15 minutes—including time to read the policy.
That’s faster than brewing a pot of coffee, waiting for your phone to fully charge, or queuing for your morning takeaway! ☕🔋
Take a moment, have your say, and help make a difference.

Take Survey
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Safeguarding Adults at Risk of Abuse or Neglect Policy Consultation

This policy outlines how Freebridge protects vulnerable adults from abuse or neglect. Freebridge has a duty to ensure everyone's safety and well-being.

The policy is based on the Norfolk Safeguarding Adults Board's model, so many parts cannot be changed.

We’ve got just two quick questions for you, and your feedback could help shape real change! This should take no more than 10 minutes—including time to read the policy.
That’s less time than it takes to fold a load of laundry, wait for your bus to arrive, or water your plants! 🌱
Take a moment, have your say, and make a difference.

Take Survey
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Safeguarding Children and Young People Policy Consultation

This policy outlines how Freebridge protects children and young people from abuse or neglect. Freebridge has a duty to ensure everyone's safety and well-being.
The policy is based on the Norfolk Safeguarding Children Partnership, so many parts cannot be changed.

We’ve got just two quick questions for you, and your feedback could make a real impact! It’ll take no more than 10 minutes—including time to read the policy.
That’s quicker than watching an episode of your favourite show, heating up a frozen pizza, or finding something decent to watch on Netflix! 📺🍕
Take a moment, share your thoughts, and help shape the future

Take Survey
Share Safeguarding Children and Young People Policy Consultation on Facebook Share Safeguarding Children and Young People Policy Consultation on Twitter Share Safeguarding Children and Young People Policy Consultation on Linkedin Email Safeguarding Children and Young People Policy Consultation link