Dealing with unreasonably persistent complainants and abusive individuals Policy Consultation

The purpose of this policy is to prevent misuse of our complaints process and to protect our staff.

The complaints process, including how to challenge decisions made on complaints, is explained in the Complaints Policy. Customers can involve the Housing Ombudsman if they feel we have wrongly refused a complaint.

We’ve got just six quick questions for you, and your feedback could help shape real change! This should take no more than 15 minutes—including time to read the policy.

That’s faster than brewing a pot of coffee, waiting for your phone to fully charge, or queuing for your morning takeaway! ☕🔋

Take a moment, have your say, and help make a difference.