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CLOSED: This survey has concluded. Thank you to everyone who shared their views on this policy.

Appeals Policy - Consultation



The purpose of this policy is to allow customers to challenge important decisions made by Freebridge that directly affect them, when there is no legal option to appeal.   For example, if Freebridge takes action against a customer due to rent arrears, this can be appealed in court and is therefore not covered by this policy.


We’ve got just two quick questions for you, and your feedback could help shape real change! This should take no more than 10 minutes—including time to read the policy. That’s less time than it takes to make a cup of tea and let it cool, cook a quick meal, or even scroll through your phone! 🚀


Take a moment, have your say, and make a difference.