Service Champions

We want to place our customers at the heart of everything we do. We believe that, through meaningful engagement, listening to our customers and understanding what really matters to them, we will be able to continually improve our products and services for them.

Our customers can help us make local communities as best they can be. We need to understand what this looks like and our customers are in a unique position to help us do this.

Every customer has an opinion or view about us and the communities they want to live in. Listening and acting upon these voices will enable Freebridge to provide an excellent Customer Service that meets the diverse needs of our customers.

It is through working together with our customers that we will co-create better homes, communities and local spaces to be proud of.

The Service Champions are an independent body of Freebridge customers responsible for scrutinising and challenging Freebridge services. They will meet collectively and this group will be known as The Service Champion Forum.