Service Champions

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Image of two Service Champions and Customer Ambassador sat at a table problem solving

We want to place our customers at the heart of everything we do. We believe that, through meaningful engagement, listening to our customers and understanding what really matters to them, we will be able to continually improve our products and services for them.

Our customers can help us make local communities as best they can be. We need to understand what this looks like and our customers are in a unique position to help us do this.

Every customer has an opinion or view about us and the communities they want to live in. Listening and acting upon these voices

We want to place our customers at the heart of everything we do. We believe that, through meaningful engagement, listening to our customers and understanding what really matters to them, we will be able to continually improve our products and services for them.

Our customers can help us make local communities as best they can be. We need to understand what this looks like and our customers are in a unique position to help us do this.

Every customer has an opinion or view about us and the communities they want to live in. Listening and acting upon these voices will enable Freebridge to provide an excellent Customer Service that meets the diverse needs of our customers.

It is through working together with our customers that we will co-create better homes, communities and local spaces to be proud of.

The Service Champions are an independent body of Freebridge customers responsible for scrutinising and challenging Freebridge services. They will meet collectively and this group will be known as The Service Champion Forum.

Discussions: All (1) Open (1)

  • We are currently putting together our workplan for 2023/24 and we would like to know where you think we should shine a spotlight to improve the services Freebridge provides you.

    about 2 years ago
    Share We are currently putting together our workplan for 2023/24 and we would like to know where you think we should shine a spotlight to improve the services Freebridge provides you. on Facebook Share We are currently putting together our workplan for 2023/24 and we would like to know where you think we should shine a spotlight to improve the services Freebridge provides you. on Twitter Share We are currently putting together our workplan for 2023/24 and we would like to know where you think we should shine a spotlight to improve the services Freebridge provides you. on Linkedin Email We are currently putting together our workplan for 2023/24 and we would like to know where you think we should shine a spotlight to improve the services Freebridge provides you. link
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    Please let us know where you think we should focus our attention in 2023/24.  Once we have this information we will shortlist and devise a plan of action to dig deeper into these areas with the aim of making improvements to the level of service you receive.  Please note that this forum is only for your thoughts relating to areas you think we should shine a spotlight on to improve the Freebridge services you receive.  If you have other thoughts that you would like to share and cannot find the appropriate  forum or ideas board, please email customervoice@freebridge.org.uk

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Page last updated: 13 Jan 2025, 12:06 PM