Anti-social behavior and more

We know from our Tenant Satisfaction Measures (TSM) Survey, that living in a safe community is really important to our customers.

Last year, with your valuable input, we conducted an Anti-Social Behaviour (ASB) survey, which provided key insights that have informed how we address ASB across Freebridge Communities. This page will now be your dedicated resource for all things related to ASB, keeping you informed on upcoming surveys, consultations, and connecting you to support agencies that can assist with tackling ASB issues.

This year, we held a successful roadshow, and one clear message emerged—residents want to stay updated on ASB from the comfort of their homes. In response, we’re committed to providing accessible, ongoing updates right here, ensuring you’re always informed.

At Freebridge, we’re dedicated to tackling ASB, and we promise to:

• Offer a range of ways to report ASB, whether by telephone, letter, email, or in person
• Respond to serious cases (such as harassment or violence) within 24 hours, and within five working days for other cases
• Handle your concerns with sensitivity, respect, and a focus on your safety and wellbeing
• Investigate your concerns thoroughly and keep you regularly updated on progress
• Be open, honest, and realistic about what we can do, and what options are available to you
• Provide digital tools to help you record incidents of ASB and noise nuisance
• Work closely with partners such as the Police and Local Authorities to take a collaborative approach to resolving ASB issues
• Offer clear advice on how you can challenge our handling of ASB cases through the ‘Community Trigger’ process

By following this page, you’ll receive regular updates and resources to help keep our communities safer and more supportive. Your ongoing participation and feedback are vital to this effort, and together, we can create a lasting, positive impact in our neighborhoods. Let’s continue building better futures by tackling ASB head-on.