Anti-social behavior and more

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We know from our Tenant Satisfaction Measures (TSM) Survey, that living in a safe community is really important to our customers.

Last year, with your valuable input, we conducted an Anti-Social Behaviour (ASB) survey, which provided key insights that have informed how we address ASB across Freebridge Communities. This page will now be your dedicated resource for all things related to ASB, keeping you informed on upcoming surveys, consultations, and connecting you to support agencies that can assist with tackling ASB issues.

This year, we held a successful roadshow, and one clear message emerged—residents want to stay updated on ASB

We know from our Tenant Satisfaction Measures (TSM) Survey, that living in a safe community is really important to our customers.

Last year, with your valuable input, we conducted an Anti-Social Behaviour (ASB) survey, which provided key insights that have informed how we address ASB across Freebridge Communities. This page will now be your dedicated resource for all things related to ASB, keeping you informed on upcoming surveys, consultations, and connecting you to support agencies that can assist with tackling ASB issues.

This year, we held a successful roadshow, and one clear message emerged—residents want to stay updated on ASB from the comfort of their homes. In response, we’re committed to providing accessible, ongoing updates right here, ensuring you’re always informed.

At Freebridge, we’re dedicated to tackling ASB, and we promise to:

  • Offer a range of ways to report ASB, whether by telephone, letter, email, or in person
  • Respond to serious cases (such as harassment or violence) within 24 hours, and within five working days for other cases
  • Handle your concerns with sensitivity, respect, and a focus on your safety and wellbeing
  • Investigate your concerns thoroughly and keep you regularly updated on progress
  • Be open, honest, and realistic about what we can do, and what options are available to you
  • Provide digital tools to help you record incidents of ASB and noise nuisance
  • Work closely with partners such as the Police and Local Authorities to take a collaborative approach to resolving ASB issues
  • Offer clear advice on how you can challenge our handling of ASB cases through the ‘Community Trigger’ process

By following this page, you’ll receive regular updates and resources to help keep our communities safer and more supportive. Your ongoing participation and feedback are vital to this effort, and together, we can create a lasting, positive impact in our neighborhoods. Let’s continue building better futures by tackling ASB head-on.

  • RISE North Lynn Community Survey - Get involved

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    RISE North Lynn is a collaborative effort bringing together agencies and teams, including West Norfolk Police, to make North Lynn a safer, stronger, and more vibrant community—both for today and the future. With a focus on the Police’s "Clear, Hold, Build" strategy, important questions about what you, the residents, want from local policing and how we can better serve the community’s needs are being asked. Your opinion is at the heart of this initiative.

    As part of West Norfolk’s commitment to enhancing communities, and in line with Freebridge’s "Building Better Futures" vision, the RISE team has been actively engaging with residents. Recently, 150 homes on St Edmundsbury Road, Walpole Road, and Estuary Close were reached, gathering valuable feedback from 89 of them—an impressive 60% response rate! But they did not stop there. Flyers with QR codes have been distributed to ensure even more of your voices are heard, because every opinion counts in shaping the future of North Lynn.

    If you missed the RISE team team or didn’t receive the leaflet, don’t worry—Freebridge is supporting this initiative by sharing the survey link and flyer. It takes just 5 minutes to complete, but the impact it can have on improving your community and influencing local policing strategies is significant.

    Let’s work together to "clear, hold, and build" a better North Lynn, where everyone feels heard, safe, and supported. Your views are the key to making a real difference!

    Click Here to complete the survey

  • Norfolk's PCC Sarah Taylor launches her Police and Crime Plan Consultation

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    Have Your Say: Norfolk’s PCC Wants to Hear What Matters Most to You on Policing and Crime! click here


    Norfolk’s Police and Crime Commissioner (PCC) has launched her Police and Crime Plan, asking Norfolk residents to tell her what matters most to them about policing and crime in their area.

    Sarah Taylor was elected in May as the first Labour PCC in the county, and one of her main responsibilities is to deliver a Police and Crime Plan setting out what her priorities will be for Norfolk Constabulary from 2025 to 2029.

    Since her appointment, Sarah has been busy visiting local communities, businesses, health professionals, commissioned services, charities, and other partners and stakeholders, to find out what the issues are for them at a local level. Now she needs to hear from the wider community.

    Sarah’s proposed policing priorities for the county are:

    • Focus on prevention of crime
    • Restoring trust and confidence in policing across Norfolk
    • Improving road safety
    • Tackling extremism and community tensions
    • Making Norfolk streets safer
    • Effective Criminal Justice System
    • Support for victims
    • Tackling Violence Against Women and Girls (VAWG)
    • Improving responses to rural crime
    • Organised crime and criminal exploitation

    The Norfolk PCC’s office is unique in that it is also responsible for managing the county’s Community Safety Partnership. This partnership reduces crime and disorder in Norfolk by working with other organisations like Norfolk County Council and local councils, Norfolk Fire and Rescue Service, the Integrated Care Board and the Probation Service. To make sure that the Partnership’s work continues to reflect local needs, it also needs to consult the public regularly. It has been agreed to combine the collection of information required by both the PCC and the Norfolk Community Safety Partnership, so the new consultation includes questions relevant to both.

    The consultation runs from Monday 2nd September until 5pm, 1st November 2024. There is only two week’s left before the window closes for you to have ‘Your Say’.

    PCC Sarah Taylor explained; “This is your chance to have your say and to make your voice heard about what matters most to you. I’m keen to hear from as many people across Norfolk as possible, so please do take the opportunity to share what you believe should be the priorities for our county and for our police service.

    “I would also like you to tell me if there is anything missing from the list of priorities that you would like to include. The survey is deliberately short so please make use of the comments space too to share more details or your thoughts on what should be the top priority. The new Police and Crime Plan for Norfolk will go live in April next year and I’ll keep you posted on progress.”

    Until the new Police and Crime Plan for Norfolk is implemented in April 2025, the Police, Crime and Community Safety Plan for Norfolk 2022-2024, and associated priorities, set by former PCC Giles Orpen-Smellie will remain in place.

    You can take part in the consultation by visiting the Office of the Police and Crime Commissioner’s website: https://www.norfolk-pcc.gov.uk/police-and-crime-plan/police-and-crime-plan-202529-consultation/

Page last updated: 19 Nov 2024, 11:48 AM