FAQs

Paying your rent to ensure that you have a roof over your head and your family’s is one of the most important bills you need to take care of. At Freebridge we make make it as easy as we can for customers to make these payments. We offer the opportunity to pay by:

• Phone if you call 03332 404 444 and press 2 - You will need either your tenancy reference, leasehold reference, or invoice reference to hand. Please have a pen and paper handy to write down the authorisation code that confirms your payment.
• Direct Debit. This is the easiest way to pay; it’s quick and simple, and keeps you in control. You can pay by Direct Debit weekly, fortnightly, 4-weekly or monthly on any day of the week/month. If your rent amount is small or if you only pay for service charges, then you can even set up a quarterly or annually. It really is simple. Just call us on 03332 404 444, and choose option 3 to speak to our Income Team – we’ll just need your bank details and we’ll do the rest.
• Cash, cheque, credit or debit card at any Post Office or PayPoint outlet.
• Standing Order. If you wish to pay by standing order our bank details are as follows:
  1. Account name: Freebridge Community Housing
  2. Account number: 66560683
  3. Account sort code: 53 - 61 - 38
  4. You will need to supply your rent reference to make payments in this way and this can be found on your payment card