Tenant Support Fund Policy consultation

Our Tenancy Support Fund is a discretionary fund designed to provide short‑term help to tenants who are experiencing financial hardship and are struggling to sustain their tenancy. 

The fund is intended to offer targeted, temporary support in exceptional circumstances, rather than ongoing financial assistance. 

Each application is considered individually, taking account of a customer’s circumstances, whether other support options have been explored, and whether the assistance requested will help stabilise the tenancy. 

There is no automatic entitlement to the fund, and decisions are made based on need, available resources and the aim of supporting sustainable tenancies.