Home Visits

As a mystery shopper, you’ll be assessing various aspects of the home visit experience. Here’s what we’d love you to focus on:

• Punctuality and Communication: Did the team arrive on time? Were you kept informed about the visit?
• Professionalism and Friendliness: Were they polite, respectful, and approachable? Did they make you feel comfortable during the visit?
• Clarity and Helpfulness: Did they clearly explain the purpose of the visit? Were they able to address any questions or concerns you had?
• Quality of Work: If any repairs or checks were carried out, was the work done efficiently and to a high standard?

Your insights are invaluable in helping us make sure every home visit is a positive experience. Thank you for taking part and helping us create a better service for everyone!