Drop-In's - Sheltered Schemes only

We’d love for you to help us make our drop-in sessions even better. Don’t worry, it’s simple, and you don’t need to be a computer expert!

Here’s how you can get involved as a Mystery Shopper:

• Easy and Accessible: After attending a drop-in session, just complete a short survey. If you know a neighbour who wants to join in but doesn’t have access to the online survey, they can ask their scheme advisor for a paper copy or call 03332 404444 and ask for the Customer Voice Lead who will arrange for a survey to be posted out.
• Share Your Experience: Let us know what you think about the session. Were the staff friendly and welcoming? Did they answer your questions clearly? Did you find the session helpful?
• Help Us Improve: Your feedback is really valuable. It helps us see what’s working well and where we can make improvements.

Your input makes a big difference, and together we can ensure our drop-in sessions are as helpful and welcoming as possible. Thank you for taking part—we truly appreciate your time and feedback!