FAQs
How do I apply for Universal Credit?
The quickest way to claim Universal Credit is online. To start a claim online, you'll need to set up an account. Once this is done, you'll be given a 'to do list' to complete, to submit your claim. If you have no access to digital services or have alternative access needs, you can call the free Universal Credit helpline on 0800 328 5644. You can also call the helpline if you run into difficulties.
Who is eligible for Universal Credit?
Eligibility depends on various factors such as income, savings, and circumstances. Generally, you must be over 18 (or 16 in some cases), under State Pension age, and have limited savings.
When will I receive my first Universal Credit payment?
It typically takes around five weeks from the date of application to receive your first payment. This includes a one-month assessment period and up to seven days for the payment to reach your account.
Can I work and claim Universal Credit?
Yes, you can work and still receive Universal Credit. However, your earnings will affect the amount of Universal Credit you receive. For every £1 you earn, your Universal Credit payment will decrease by a certain percentage known as the taper rate.
Do I need to report changes in my circumstances while receiving Universal Credit?
Yes, it's important to report any changes in your circumstances, such as changes in income, housing, or family circumstances, to the Department for Work and Pensions (DWP) as soon as possible. Failure to report changes promptly could result in overpayments or underpayments.
Can I get help with my housing costs through Universal Credit?
Yes, Universal Credit includes a housing element to help with rent payments. The amount you receive depends on factors such as your rent, household income, and whether you have any dependents.
What happens if I disagree with a decision made about my Universal Credit claim?
If you disagree with a decision made by the DWP about your Universal Credit claim, you have the right to challenge it by requesting a mandatory reconsideration. If you're still not satisfied with the outcome, you can appeal to an independent tribunal.
Is Universal Credit taxable?
No, Universal Credit is not taxable. It is considered a welfare benefit and is not counted as taxable income.
Can I claim Universal Credit if I'm self-employed?
Yes, self-employed individuals can claim Universal Credit. Your earnings from self-employment will be assessed, taking into account your business expenses and other factors.