TSM Results 2022/23


We recently received the results of our Tenant Satisfaction Survey.

This was a hugely important undertaking for Freebridge - and we are very thankful to the 834 of you who decided to let us know what you think about the service we provide for you.

Naturally, the results gave us much to reflect on both internally as a Housing Association and externally with your Customer Ambassadors and Service Champions.

Having studied the results and your comments ourselves, we can tell you that the Customer Ambassadors and Service Champions are now working with us to establish why satisfaction levels were low in the following areas:

  • Customer satisfaction with Freebridge’s approach to handling complaints
  • Customer satisfaction with Freebridge’s approach to handling anti-social behaviour (ASB)
  • Customer satisfaction regarding how Freebridge listens to tenant views and acts upon them

As well as those areas listed above, here are the rest of the results below from our Tenant Satisfaction Survey. We’ve compared our results to a group of housing associations in the East & South East Region.


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