Client Hardship Service

What does the Client Hardship Service offer?

The Client Hardship Service (CHS) combines the Norfolk Assistance Scheme (NAS) and Money Support Service (MSS).

CHS can help you get support and financial assistance for food, energy, water and other essential household items, including white goods, smart phones and laptops (with the support of your support worker). Do you fall into any of these groups:

  • Working on a low income
  • Working and receiving a means tested benefit
  • Claiming benefits
  • Disabled/pensioner
  • Caring for someone
  • Trying to get back into work
  • Unexpected expenditure.

If you are eligible, we can:

  • Give support, guidance and advice
  • Assess your application to decide of you are eligible for assistance with food and energy
  • Assess your application to decide if you are eligible for essential household items if required.

You will need to complete an application with evidence of your financial situation.

You can read more about this scheme and apply here.

Eligibility

You will be eligible if you are on a low income or receive income-related benefits such as Universal Credit or Employment and Support Allowance, have dependant children, have a disability or mental health problem.

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