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Are you ready for the digital home phone switchover?
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Are you ready for the digital phone switchover?
The UK’s telephone network is changing.Between now and 2027 most telephone providers will be moving their customers from old analogue landlines over to new upgraded services using digital technology.
This means services that rely on the old landline system such as home phones and healthcare devices will be switched over to an internet-based service.
How will the digital phone switchover affect you?
From January, your telephone landline will go digital.
The good news is that your landline isn’t going anywhere - and the change will be straightforward forContinue reading
Are you ready for the digital phone switchover?
The UK’s telephone network is changing.Between now and 2027 most telephone providers will be moving their customers from old analogue landlines over to new upgraded services using digital technology.
This means services that rely on the old landline system such as home phones and healthcare devices will be switched over to an internet-based service.
How will the digital phone switchover affect you?
From January, your telephone landline will go digital.
The good news is that your landline isn’t going anywhere - and the change will be straightforward for most.
Your telecoms provider should contact you before the switchover to check in and discuss what you need to do to make sure your service isn’t affected.
If you have an internet connection, the change may be as simple as plugging your phone into your broadband router rather than the socket on the wall.
Do you or someone you know depend on their landline for use of a telecare device connected to the phone line such as a fall monitor, lifeline or personal alarm?
If yes, then please notify your communications provider and check with your monitor/alarm provider whether your device is digitally enabled, so that they can advise on how the switch might affect the service of the devices.
People who use personal alarms or health monitoring devices should check if the upcoming digital switchover will affect how they work.
If you have other devices connected to your phone line, such as burglar alarm systems, your alarm service provider might need to upgrade your device to make sure it is compatible.
If you are unsure about how a device in your home might be affected, it is recommended you contact the equipment supplier or device manufacturer to find out whether it will still work on a digital phone line.
Here’s what to do in an emergency
Please remember that digital lines cannot carry a power connection, so in the event of a power cut they will not work.
If you have a mobile phone this can still be used, but if you’ve no other means of calling the emergency services your telecoms provider will offer a solution to allow calls to be made to emergency services.
It’svery important that you tell your telecoms provider now if you have no other way of making emergency calls.
Are you worried about the upcoming digital switchover?
If you’re worried about your devices, please contact the supplier, provider or company who provide them. They will be able to give you more information.
