Ambassadors, Champions & Your Voice

Welcome to the page dedicated to updating everyone on the impactful work of our Customer Ambassadors and Service Champions! Here, you'll find inspiring stories and updates on how these groups are actively improving services for all tenants.

Our Customer Ambassadors are part of the Customer Voice Panel, which ensures that Freebridge meets the Regulator of Social Housing Consumer Standards, achieves value for money in service delivery, and aligns with Freebridge's vision of Building Better Futures. These Ambassadors influence strategic decisions, making a difference for the diverse group of tenants they represent. By placing customers at the heart of everything we do, we believe that meaningful engagement and understanding what matters most to our customers will lead to continuous improvement of our products and services.

Service Champions form an independent body of Freebridge customers who scrutinise and challenge our services, working collectively as the Service Champion Forum. Their mission is to ensure we provide excellent customer service that meets the diverse needs of our community.

Together, these groups help Freebridge co-create better homes, communities, and local spaces. By listening to and acting on customer feedback, we aim to make local communities the best they can be. Your opinion matters, and by following this page, you'll stay informed on how we're making a difference together.

Join us on this journey to improve our services and create thriving communities. Follow this page to stay updated and be part of the positive change!